Cancellation Policy

You can cancel your JETA PRO subscription at any time through the following methods: Method 1: Account Settings (Recommended) 1. Log in to your JETA account 2. Go to Settings → Subscription 3. Click "Cancel Subscription" 4. Confirm your cancellation 5. You will receive a confirmation email Method 2: Email Support 1. Send an email to support@jeta.gg 2. Subject: "Cancel Subscription - [Your Email]" 3. Include your account email address 4. We will process within 24-48 hours 5. Confirmation email will be sent Important: You must cancel before your next billing date to avoid being charged for the next period.

When you cancel your subscription: Immediate Effects: • Your subscription is marked for cancellation • No further charges will be made • You receive a confirmation email Your Account Status: • Your account remains active until the end of the billing period • All PRO features remain accessible until expiration • You can continue using the service normally After Expiration: • Your account converts to FREE tier • PRO features become unavailable • Your data and progress are preserved • You can upgrade again at any time

After cancelling, you retain full PRO access until your billing period ends: Monthly Subscription Example: • Billing date: 1st of each month • Cancellation: January 15th • PRO access until: January 31st • FREE tier starts: February 1st Annual Subscription Example: • Start date: January 1st, 2025 • Cancellation: June 15th, 2025 • PRO access until: December 31st, 2025 • FREE tier starts: January 1st, 2026 What You Keep on FREE Tier: • Account and profile • Training history and progress • Basic coaching (limited) • Basic performance tracking What You Lose: • Unlimited coaching sessions • Advanced analytics • Priority support • Custom training plans

If you decide to return to JETA PRO: Easy Resubscription: 1. Log in to your account 2. Go to Settings → Subscription 3. Click "Upgrade to PRO" 4. Choose your plan (monthly or annual) 5. Complete payment Benefits of Returning: • All your previous data is preserved • Progress and achievements retained • Immediate access to PRO features • Same account, no need to re-register Special Offers: • Returning users may receive special discounts • Check your email for personalized offers • Contact support for loyalty rewards Note: Prices may have changed since your last subscription.

If you want to permanently delete your account: Account Deletion Process: 1. Email support@jeta.gg with subject "Delete My Account" 2. Confirm your identity (account email) 3. State that you want permanent deletion 4. We will process within 7 days What Gets Deleted: • Personal information (name, email) • Profile and settings • Chat history with JETA coach • Training data and progress • Achievements and badges What We Retain (Legal Requirement): • Transaction records (up to 7 years) • Anonymized usage statistics • Legal compliance records Important Warnings: ⚠️ Account deletion is PERMANENT and cannot be undone ⚠️ All data will be lost forever ⚠️ You cannot recover your account later ⚠️ Cancel subscription first if you have active PRO Consider pausing or downgrading instead of deletion if you might return.

Instead of cancelling, you may be able to pause: Pause Option (When Available): • Pause for 1-3 months • No charges during pause period • Resume at any time • PRO features unavailable during pause How to Request a Pause: 1. Contact support@jeta.gg 2. Subject: "Pause Subscription Request" 3. Specify desired pause duration 4. Provide reason (optional) 5. We will confirm eligibility Pause Limitations: • Not available for annual subscriptions within first 3 months • Maximum 1 pause per year • Subject to approval • Some promotional subscriptions may not be eligible

For cancellation assistance: Email: support@jeta.gg Subject: "Cancellation Request" Website: https://jeta.gg Location: Jordan Support Hours: Sunday - Thursday: 9:00 AM - 6:00 PM (Jordan Time) Response Time: Within 24 hours Before contacting support, please have ready: • Your account email address • Reason for cancellation (helps us improve) • Any questions about the process We're here to help and would love to understand how we can improve!