Privacy Policy

We collect information you provide directly to us: Personal Information: • Name and email address • Username and profile picture • Payment information (processed securely by our payment providers) • Game preferences and gaming history Usage Information: • Log data (IP address, browser type, pages visited) • Device information (device type, operating system) • Performance data and training progress • Chat conversations with JETA coach Automatically Collected: • Cookies and similar tracking technologies • Analytics data to improve our Service

We use your information to: Service Delivery: • Provide, maintain, and improve our Service • Process transactions and send related information • Personalize your experience and content • Generate personalized coaching insights and recommendations Communication: • Send you technical notices and support messages • Respond to your comments and questions • Send promotional communications (with your consent) • Notify you about changes to our Service Security & Legal: • Detect, prevent, and address fraud and abuse • Comply with legal obligations • Enforce our Terms of Service

We do NOT sell your personal information. We may share your information with: Service Providers: • Payment processors (HyperPay) for secure transactions • Cloud hosting providers for data storage • Analytics services to improve our platform • Technology services to power our coaching features Legal Requirements: • When required by law or legal process • To protect our rights and prevent fraud • In connection with a merger or acquisition With Your Consent: • When you explicitly agree to share information • For features that require data sharing (e.g., leaderboards)

We use cookies and similar technologies: Essential Cookies: • Authentication and security • Session management • User preferences Analytics Cookies: • Usage patterns and trends • Performance monitoring • Feature usage statistics You can control cookies through: • Your browser settings • Our cookie preferences (when available) • Opting out of analytics tracking Note: Disabling cookies may affect some Service features.

We implement appropriate security measures: Technical Safeguards: • Encryption in transit (HTTPS/TLS) • Encryption at rest for sensitive data • Regular security audits and testing • Secure password hashing Organizational Measures: • Limited access to personal data • Employee security training • Incident response procedures • Regular security reviews While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

You have the right to: Access & Portability: • Request a copy of your personal data • Export your data in a portable format Correction & Deletion: • Update or correct inaccurate information • Request deletion of your account and data • Note: Some data may be retained for legal reasons Control: • Opt out of marketing communications • Disable certain data collection features • Withdraw consent where applicable To exercise these rights, contact us at support@jeta.gg

We retain your data: Active Accounts: • As long as your account is active • For the duration of your subscription After Account Deletion: • Transaction records: Up to 7 years (legal requirements) • Backup data: Up to 90 days • Anonymized analytics: Indefinitely You can request data deletion at any time. We will process your request within 30 days, subject to legal retention requirements.

Our Service is intended for users 13 years and older. We do NOT knowingly: • Collect personal information from children under 13 • Target our Service to children under 13 • Allow children under 13 to create accounts If we discover we have collected information from a child under 13: • We will delete the information promptly • We will take steps to prevent future collection Parents/guardians who believe their child has provided information should contact us at support@jeta.gg

We may update this Privacy Policy periodically. When we make changes: • We will update the "Last Updated" date • Material changes will be notified via email • Continued use after changes constitutes acceptance We encourage you to review this policy regularly. If you disagree with any changes, you should stop using the Service and request account deletion.

For privacy-related inquiries: Email: support@jeta.gg Website: https://jeta.gg Location: Jordan We will respond to privacy requests within 30 days. For complaints, you may also contact your local data protection authority.