Refund and Return Policy

At JETA, we want you to be completely satisfied with our service. This Refund and Return Policy outlines when and how you can request a refund for your subscription. Please read this policy carefully before subscribing to understand your rights and our obligations.

Refunds may be granted under the following circumstances: Eligible for Refund: • Technical issues preventing access to the service • Service not delivered as described • Duplicate charges or billing errors • Annual subscription cancellation within 14 days NOT Eligible for Refund: • Change of mind after the refund period • Dissatisfaction with coaching recommendations • Failure to use the service during the subscription period • Violation of Terms of Service leading to account termination • Subscriptions purchased with promotional discounts (partial refunds may apply)

For monthly PRO subscriptions: Cancellation Policy: • You may cancel your subscription at any time • Access continues until the end of your current billing period • No refund is provided for the remaining days of the current period • No further charges will be made after cancellation Example: If you subscribe on January 1st and cancel on January 15th: • You retain access until January 31st • No refund for January 1-31 • No charge for February onwards

For annual PRO subscriptions: 14-Day Money-Back Guarantee: • Full refund available within 14 days of initial purchase • Refund processed to original payment method • Access is terminated upon refund approval After 14 Days: • Pro-rata refund may be available for unused months • Calculated based on full monthly rate ($10/month) • Minimum 3 months unused required for partial refund • Subject to approval based on circumstances Example Calculation: Annual subscription: $100/year (saving 17%) If cancelled after 6 months: No refund (used more than half) If cancelled after 2 months: Potential refund of ~$150 (10 unused months at $15 each)

To request a refund, follow these steps: Step 1: Contact Support • Email: support@jeta.gg • Subject: "Refund Request - [Your Email]" • Include your account email and reason for refund Step 2: Provide Information • Date of purchase • Transaction ID (from your payment confirmation) • Reason for refund request • Any relevant screenshots or documentation Step 3: Review Process • We will review your request within 3 business days • You will receive a confirmation email • Additional information may be requested Step 4: Resolution • Approved refunds are processed within 5-10 business days • You will receive confirmation once processed

Refund processing timeline: Review Period: • Initial review: 1-3 business days • Complex cases: Up to 7 business days Refund Processing: • Credit/Debit Cards: 5-10 business days • Bank transfer: 7-14 business days • The time depends on your bank's processing time Note: Weekends and holidays may extend processing times. You will receive email notifications at each stage of the process.

Refunds will NOT be provided in the following cases: Account Issues: • Account suspended for Terms of Service violation • Fraudulent activity detected on account • Chargebacks initiated without prior contact Usage Issues: • Failure to cancel subscription before renewal • Not using the service is not grounds for refund • Inability to access due to personal technical issues Promotional Purchases: • Free trial conversions (you agreed to the terms) • Heavily discounted promotional subscriptions • Gift subscriptions (contact the purchaser) We reserve the right to refuse refunds that appear to be abuse of our refund policy.

For refund inquiries and requests: Email: support@jeta.gg Subject Line: "Refund Request" Website: https://jeta.gg Location: Jordan Support Hours: Sunday - Thursday: 9:00 AM - 6:00 PM (Jordan Time) Response Time: Within 24-48 business hours Please include all relevant information in your initial email to expedite the process.