Delivery Policy

JETA is a digital platform providing esports coaching and training services. As a 100% digital service: What We Provide: • Smart esports coaching • Performance analytics and tracking • Training plans and exercises • Educational content and guides • Community features and tournaments Service Characteristics: • No physical products are shipped • No physical delivery required • All content is delivered electronically • Access is provided through our website and apps This delivery policy explains how our digital services are made available to you.

Upon successful subscription or registration: FREE Tier Access: • Immediate access after email verification • No payment required • Basic features available instantly • Limited coaching sessions PRO Tier Access: • Immediate access after payment confirmation • Full features unlocked within minutes • Coaching sessions available immediately • All premium content accessible Access Confirmation: • Email confirmation sent immediately • Welcome email with getting started guide • Access to dashboard and all features • Support available if issues arise Typical activation time: Less than 5 minutes after payment confirmation.

To access JETA services, you need: Minimum Requirements: • Modern web browser (Chrome, Firefox, Safari, Edge) • Stable internet connection (minimum 1 Mbps) • JavaScript enabled in browser • Cookies enabled for authentication Recommended Setup: • Desktop or laptop computer for best experience • High-speed internet (5+ Mbps) for video content • Updated browser version • Screen resolution 1280x720 or higher Mobile Access: • iOS Safari or Android Chrome • Responsive design works on all screen sizes • Some features optimized for desktop Not Required: • No app download necessary • No special software installation • No hardware purchases

JETA strives for maximum uptime and availability: Target Availability: • 99.9% uptime goal • 24/7 access to platform • Global CDN for fast loading • Redundant infrastructure Scheduled Maintenance: • Typically during off-peak hours • Advance notice provided when possible • Usually less than 1 hour duration • Critical security updates may be immediate Geographic Availability: • Available worldwide • Optimized for MENA region • English and Arabic language support • Content accessible from any country Status Updates: • Service status page available • Email notifications for extended outages • Social media updates for major issues

How different content types are delivered: JETA Coaching: • Real-time chat interface • Instant responses (typically 1-3 seconds) • Available 24/7 • Personalized to your profile Training Content: • On-demand access to all exercises • Video content streamed (not downloaded) • Written guides load instantly • Progress saved automatically Performance Analytics: • Real-time data updates • Historical data available instantly • Reports generated on demand • Export options available Educational Materials: • Academy lessons load on demand • Progress tracked automatically • Certificates generated instantly • Downloadable resources where applicable

If you experience access problems: Common Issues & Solutions: Can't Log In: • Reset password via "Forgot Password" • Clear browser cache and cookies • Try incognito/private browsing mode • Check if email is verified Slow Loading: • Check your internet connection • Try a different browser • Disable browser extensions • Clear cache and refresh Payment Not Reflected: • Wait 5-10 minutes and refresh • Check spam folder for confirmation email • Verify payment was completed • Contact support with transaction ID Content Not Loading: • Refresh the page • Check for browser console errors • Try a different device • Report specific content issues to support

Step-by-step troubleshooting guide: Step 1: Basic Checks • Verify internet connection is working • Try accessing other websites • Check if the issue is specific to JETA Step 2: Browser Fixes • Clear browser cache (Ctrl+Shift+Delete) • Clear cookies for jeta.gg • Try incognito/private mode • Update browser to latest version Step 3: Account Checks • Verify you're logged into the correct account • Check subscription status in Settings • Verify email address is confirmed Step 4: Device Checks • Try a different browser • Try a different device • Check if VPN/firewall is blocking access Step 5: Contact Support • If issues persist, email support@jeta.gg • Include: Browser, device, error message • Screenshots are very helpful

For delivery and access issues: Email: support@jeta.gg Subject: "Access Issue - [Brief Description]" Website: https://jeta.gg Location: Jordan When Contacting Us, Include: • Your account email • Device and browser information • Description of the issue • Screenshots if possible • Any error messages displayed Support Hours: Sunday - Thursday: 9:00 AM - 6:00 PM (Jordan Time) Response Time: Within 24 hours for access issues Emergency Support: For critical access issues preventing service use, we prioritize response within 4 hours during business hours.